Landlord FAQs | Astute Property Group

LANDLORD FAQs 

What happens if a tenant misses their rent payment?

As soon as we find a missed payment we contact the tenant by phone and try and get things sorted with them. If a satisfactory arrangement is not in place and adhered to we send a '14 day notice'. When this time is lapsed an application to Tenancy Services is made. Astute Property Group would also be trying to make contact again with the tenant to enforce the agreement.

Tenancy Services now provide for telephone mediation which speeds up the process and normally we can have an arrangement agreed to and enforced by tenancy services within a week of application. This agreement normally requires the full rent payment plus a portion of the arrears to be maintained or we can evict the tenant after 7 days and hand outstanding payment collection to a debt collection agency.

How often will my property be inspected?

Most properties we manage are inspected on a 4 monthly basis and a comprehensive report of all maintenance issues is filled out. However, if your insurance policy requires that you inspect the property every 3 months then we are able to do this too.  If there are issues requiring attention these are reported to the landlord and a programme of rectification agreed.  There is no limit to how often you may inspect the property provided you give the tenant 48hrs notice so if needed we can inspect more frequently for a period if this is deemed necessary.  Routine inspections cost $35+GST per time.

What happens if a tenant wants to move out?

If a tenant wants to move out they are bound by the Residential Tenancies Act and must give 21 days written notice, and pay up until this date. Once Property Direct is informed of their intentions, we will contact the landlord and discuss a marketing plan to let the property or use the vacancy to deal with outstanding maintenance.

What if I want the tenant to move out?

There are a number of ways you can ask a tenant to leave.

If you decide to sell the property:
We will send a letter to the tenant telling them of your intentions. Asute Property Group and the sales agent will discuss with the tenant suitable access for potential buyers. If the property is sold and the buyer requires vacant possession, the tenant must be given 42 days written notice plus 5 days postage. If they decide to leave earlier they are bound by the Residential Tenancies Act to give 21 days written notice to the landlord.

If you or a close family member want to move in:
We must give the tenant 42 days written notice plus 5 days postage. If they decide to leave earlier they are bound by the Residential Tenancies Act to provide 21 days written notice to the landlord.

If you want to end the tenancy:
We must give the tenant 90 days written notice plus 5 days postage to vacate the property. If they decide to leave earlier they are bound by the Residential Tenancies Act to provide 21 days written notice to the landlord.

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Lane Park Business Centre,
Office 4, 22 Lane Street,
Wallaceville, Upper Hutt

04 528 3793   |   04 528 3794
office@astutepg.co.nz

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